Happening at YYC Airport

This presentation explores what “Guest Experience” truly means at Calgary Airports, offering a behind‑the‑scenes look at the dedicated teams driving accessibility, volunteer engagement, and guest‑focused initiatives that create meaningful moments for every traveller. As proud champions of our region, we connect local and global communities by delivering exceptional experiences that make YYC the airport of choice. Attendees will gain insight into how these programs, people, and values come together to shape a welcoming, world‑class journey for all who pass through our airport. 

• Taman Padda, Coordinator, Guest Experience – Volunteer Operations at Calgary Airport Authority, leads volunteer engagement initiatives that enhance the guest experience, supports recruitment and program development, and fosters strong connections between volunteers and the airport community.

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• Caitlin Thomas, Accessibility Programs Coordinator at Calgary Airports, leads initiatives that identify and remove barriers to equal access, implements innovative solutions, and facilitates meaningful dialogue as Chair of the airport's Accessibility Advisory Committee